PAYMENT PROCESS

SERVICE FEES AND MEDICAL AIDS:

All treatment costs are payable by the patient directly after every procedure, as the practice does not submit any claims to medical aid funds. This will remain the responsibility of the patient.

Our treatment plans and cost estimates are transparent and reflective of your dental health needs and not on your medical aid coverage limitations.  We advise medical aid clients to submit our cost estimates for pre-authorisation to their respective medical aids in order to understand their financial obligations.

Upon completion of your treatment, your statement with the relevant treatment codes should be submitted to your medical aid for reimbursement. For your convenience, we accept cash, credit and debit cards (Visa, Master Card ).  Electronic payments can be made on the premises or from home before commencing treatment.

It is important that you understand and consent to both the treatment plan and the estimated cost of treatment and it is your right to accept or decline our recommended treatment plan. If you reject or delay recommended treatment, you do so at your own risk. You are requested to sign acceptance of our treatment plan and cost estimate prior to any procedure. If clinical conditions require change in treatment, details and costs will be provided before proceeding.

For implant procedures, the cost of the implant, its components and any biomaterials are to be paid at least three working days prior to surgery to allow for delivery of the required items. Failure to do so may result in cancellation of the surgery.
For prosthodontic procedures requiring the use of a dental laboratory, a deposit is required to initiate fabrication of the prostheses. Delivery of the prosthesis will be finalised upon receipt of the balance of funds.

Costs estimates are normally valid for 3 months. Your medical aid cover is a contract between you and the medical scheme and NOT between the doctor and medical scheme. All medical schemes have different conditions, limits and benefits levels. We do not accept any responsibility for your medical scheme coverage and you remain responsible for payment for all accounts.

Benefits provided by medical schemes are not “Medical Aid Rates” and dentists are not obliged to charge that fee. Patients are encouraged to submit cost estimates to their schemes before proceeding with treatment so that they may budget accordingly.